Last Updated: 3/31/25 

1. SMS Consent Communication

The information Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:

If you have consented to receive text messages from Mend Physical Therapy, you may receive messages related to the following (provide specific examples): 

  • Appointment reminders 
  • Meetings 
  • Follow up 
  • Appointments conversations 

Example: "Hello, this is a friendly reminder of your upcoming appointment with Julie at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from (Mend Physical Therapy) at any time."

3. Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 3 SMS messages per day related to your appointment reminders, home program, and follow-up on appointment conversations.

  • Example: "Message frequency may vary. You may receive up to 3 SMS messages per day regarding your appointments or follow up."

4. Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method:

We obtain consent when customers send us a text message by finding our number at www.mendthebody.com/. Then we reply with "By replying you are opting in to SMS communications from Mend Physical Therapy. Message frequency varies. Message and data rates may apply. Text HELP for help. Text STOP to cancel. Visit www.mendthebody.com/privacy-policy.html for privacy policy

6. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at www.mendthebody.com/

Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms. 8

8. Standard Messaging Disclosures:

  •  Message and data rates may apply.
  •  You can opt out at any time by texting "STOP."
  •  For assistance, text "HELP" or visit our www.mendthebody.com/privacy-policy.html page.
  • Message frequency may vary